Refund and Returns Policy

 

At Work Bright Glasses Pvt Ltd, we value our customers and aim to provide a smooth and hassle-free return and refund process. If you are not fully satisfied with your purchase, we are happy to assist you with returns and refunds based on the conditions outlined below.

1. Eligibility for Returns

We accept returns within 7 days of the delivery date under the following conditions:

     

      • The item must be unused, undamaged, and in its original packaging (including accessories, case, cleaning cloth, and manuals).

      • The product should be in resellable condition without scratches, wear, or damage.

      • Proof of purchase (order confirmation or invoice) must be provided.

    Note: Items purchased during special promotions or clearance sales may not be eligible for returns unless defective.

    2. How to Initiate a Return

    To return a product, follow these simple steps:

       

        1. Contact Us – Email us at connect@workbrightglasses.site within 7 days of delivery with your order details and reason for return.

        1. Approval & Return Instructions – Our support team will review your request and provide you with return shipping instructions.

        1. Pack & Ship the Item – Securely pack the product in its original packaging and ship it to the return address provided by us.

        1. Inspection & Refund Processing – Once we receive your item, we will inspect it and process your refund (if eligible).

      3. Return Shipping Costs

         

          • Defective or Incorrect Products: If you receive a defective or incorrect product, we will cover the return shipping cost.

          • Change of Mind / Non-Defective Returns: If you return a product for personal reasons (e.g., you changed your mind or ordered the wrong size), you will be responsible for return shipping costs.

        4. Refund Process & Timeline

           

            • Once we receive and inspect your return, we will notify you via email.

            • If approved, refunds will be processed within 7-10 business days using the original payment method.

            • Refund times may vary depending on your bank or payment provider.

          Important:

             

              • We do not refund shipping charges for non-defective returns.

              • If the product does not meet return conditions, we may reject the refund request.

            5. Exchanges

            We currently do not offer direct exchanges. If you need a different product, please return the item and place a new order.

            6. Damaged or Defective Products

            If you receive a damaged or defective product, please notify us within 48 hours of delivery by sending an email to connect@workbrightglasses.site with:

               

                • Your order number

                • Photos of the damaged product and packaging

                • A brief description of the issue

              We will assess the issue and offer a replacement or refund based on the situation.

              7. Non-Returnable Items

              For hygiene and quality control reasons, the following items cannot be returned:

                 

                  • Used or worn glasses

                  • Scratched or damaged lenses (unless received in that condition)

                  • Missing accessories (case, cloth, manuals, etc.)

                  • Gift cards or promotional items

                8. Contact Information

                If you have any questions about our Refund & Returns Policy, feel free to contact us:

                   

                    • Email: connect@workbrightglasses.site

                    • Address:No:122/5, Second Floor,Premier Plaza,

                    • Bharathiar Salai,opp. to RC School,

                    • Melapudur, Cantonment,

                    • Tiruchirappalli, Tamil Nadu 620001

                  We strive to provide the best experience and appreciate your understanding. Thank you for choosing Work Bright Glasses.

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